Privacy & Security

Understanding how we are creating a safe environment for artists and how to keep your account secure.

Can I change my email address associated with my SKIO account?

If you need to change the email address associated with your SKIO account, please contact support.

Can I share my songs privately or do all my uploads need to be publicly available on SKIO?

You can choose to make your songs private or publicly available on SKIO. By setting your uploaded track’s visibility to private, it will NOT be displayed on SKIO’s discover page. Keeping your track private will allow you to upload unreleased tracks or works in progress.

Do I have to sync my SoundCloud, Twitter and Facebook Artist Pages to my SKIO Profile?

No, syncing your Artist pages to your SKIO profile is optional. But if you sync your social media profiles to your SKIO account, fan analytics become available which will increase your chances of getting noticed by labels and other artists.

Does SKIO use cookies?

Yes, SKIO uses cookies to improve your browsing experience and personalize your interaction with our site. For more information about how we use cookies, please refer to our Privacy Policy.

How can I delete my SKIO account and what happens to my information?

You can delete your SKIO account by navigating to the Settings page from the 3 dots in the top right of your screen and selecting ‘Delete Account’ from the menu. Afterwards your associated information will be deleted within 30 days, except for information required to comply with legal obligations.

How can I keep my SKIO account secure?

You can keep your SKIO account secure by using a strong, unique password and not sharing your password with anyone. You should also be cautious of phishing scams and not click on any suspicious links or download any unknown files.

How does SKIO protect my personal information?

SKIO takes data privacy and security very seriously. We use industry-standard encryption and firewalls to protect your information. We also monitor our systems for any potential security breaches.

What information is collected when I sign up for SKIO?

SKIO collects basic information such as your name, email address, and location. We also collect information about your music preferences to help personalize your experience. Additional information may be collected if you choose to connect your social media or other accounts.

What should I do if I suspect someone has accessed my SKIO account without my permission?

If you suspect unauthorized access to your account, you should immediately change your password and contact our support team. We will investigate the issue and take any necessary steps to secure your account.

Will my information be sold to advertisers?

SKIO does not sell your personal information to third-party advertisers.

Will SKIO ever share my information with third parties?

SKIO does not share your personal information with third parties without your consent, except for the purposes of providing our services or as required by law.